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Store News and Alerts

Shop FAQ temporarily re-located

Posted by Nancy Vamvakas on

We had a really neat store FAQ with cross-linked questions and lots of pretty pictures.  

Unfortunately, a database corruption has crept in and our store FAQ will not display on our page regardless of what we try. 

We have temporarily re-created our shop FAQ which is accessible using the 'shop-FAQ' link along the top menu bar of our online store. It may also be accessed here

It's not pretty and some sections we were not able to copy and paste from the original FAQ. We do, however, feel that it is a critical component on the store so have ported across what we could.  

Fear not! - We are working on an alternative FAQ provider to Wix.  

Despite having held a premium subscription with Wix  for a few years now, they have decided they are not going to support their own branded FAQ application.  We are livid as you can imagine, so are now on the lookout for another provider for our main static site at

We don't feel that having to create two identical tickets and waiting nearly a week for even an acknowledgement is an adequate level of support for our business. - Let alone being told that they would no longer support our Wix FAQ application which we have invested many countless hours building and refining over time. 

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PayPal Gateway back in action! .. yay!

We have just spoken to our platform provider.  Our apologies for the temporary outage but the PayPal payment gateway issue that affecting not only our store but all stores using 'authorise-only' at checkout using our platform has been fixed.  The issue was preventing customers using paypal from completing checkout. We have now turned on the PayPal [...]

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Store FAQ issue

You may notice that our store FAQ seems to be blank.  We are working with Wix our FAQ provider to get this fixed ASAP. Unfortunately, we have a rather extensive FAQ that is contained in a Database with Wix and it is not something we can just cut and paste onto a page temporarily. Rest assured [...]

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Update on Paypal Checkout Issue

Slow but steady progress on a fix for our PayPal payment gateway.  A fix is in beta testing with a few other stores that are experiencing the same issue (it's a platform issue with our provider).  We hope to have a fix any time now.  No exact ETA as yet but we will have our [...]

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Checkout fixed for international customers

Just a quick note for our international visitors.  We had an issue over the last several days without our checkout module for export orders.  We think we have it fixed now. If you process an order through the store with the exception of some brands which we are not allowed to export,  you will be able [...]

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PayPal payment gateway temporarily unavailable

Our PayPal payment gateway is temporarily unavailable. It's an issue the whoosy-wats-it and the thingy-bop between the store and PayPal and is affecting stores using our platform.  We have spoken to our platform engineers in Texas who have advised us they are working on it. The store's other payment gateway provider 'Stripe' is working fine. Hopefully we [...]

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Ordering cuttings during our promotional sales

We strongly recommend you order a cutting of the fabric you intend to order to provide assurance of colour fidelity, touch, feel and finish.  Appreciating that we have limited time promotional offers - Fear not!  .. Order your cutting and we can hold the promotional pricing for a reasonable time to ensure that you receive [...]

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