- Shipping & Returns
Shipping & Returns
Shipping, Returns and Order Cancellations Policy
Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples displayed in our showroom, our suppliers showroom or shown online, but there may be variations as natural materials have unique characteristics. No responsibility can be accepted for these variations, which all add to the unique features of
- Colours may vary slightly from those displayed by your monitor. If you are unsure, we strongly recommend you order a free cutting be sent to you via our website or view the item in person at our showroom or the showrooms of the Australian manufacturer and/or wholesaler of the product, we are more than happy to refer you to, before you commit to a purchase.
- All measurements are approximate. Please allow +/- 2 cm variance on sizes stated.
- Leather is a natural product and characteristics such as shade variation, random scars and blemishes should not be misinterpreted as defects. Scratches and marks may occur through everyday use, and all high-grade leathers will mould uniquely to body shapes.
- As part of the design, some Upholstery is hand finished to appear distressed. This will vary between Products and is not a defect.
- On fabric the shade may vary slightly from one printing batch (e.g. dye lot) to another.
- There is a 3% allowance on fabric alignment.
- We reserve the right to make any change to the internal specifications of our Products or minor external changes where necessary.
Orders, once payment has been captured, may not be canceled without the written consent of Ideal Drape Makers. A cancellation charge of 30% of the total amount of the order will be applied. If the orders have been dispatched at the time of cancellation then they must be returned to the address specified by Ideal Drape Makers at the expense of the customer. Orders requiring a deposit for which payment has been received are non-cancelable without forfeiture of entire deposit.
If Ideal Drape Makers is unable to deliver or provide the goods then it may cancel the Customer's order [even if it has been accepted] by written notice to the Customer.
Any item purchased at a discounted rate for clearance will not attract the terms of our usual product trading terms. We will not entertain claims in relation to clearance goods.
Please check before cutting that the correct design, colour and meterage has been supplied. In the case of double sided fabrics or railroaded designs, check for correct side and direction. No claims can be accepted after fabric has been cut.
No claim may be made after a fabric has been cut finished. Claims must be made within two weeks from the date of the receipt of fabric. Ideal Drape Makers will not be responsible for any costs other than those billed by Ideal Drape Makers.
Unless agreed otherwise, Ideal Drape Makers will arrange for the delivery of the goods to the Customer.
Ideal Drape Makers may make part delivery of goods and Ideal Drape Makers may invoice the customer for the goods provided. Unless otherwise authorised in writing, eg via email, goods delivered and signed for at the customer delivery address will be deemed to have been 'delivered' and responsibility for the care and security of the goods is transferred to the customer.
If advised, in writing, that the goods may be left at the delivery address without signature, then the goods are deemed to have been delivered once left at the address by the courier company and the care and responsibility for the security of the goods is deemed to have been transferred to the customer.
DRAPERY & UPHOLSTERY CUTS
The customer must provide Ideal Drape Makers with its specific requirements, if any, in relation to the goods such as in the case with drapery or upholstery orders. Please refer to our FAQ for a detailed explanation of why this is necessary.
HOLD ORDERS and FUTURE DATED ORDERS
Requests by the Customer for fabric stock to be placed on hold may be made verbally or in writing and may be accepted verbally or in writing by Ideal Drape Makers after consultation with the fabric house/distributor holding the fabric. The period of time a hold may be held will vary between 2 and 5 business days from the date the request is accepted. After the advised hold time, Ideal Drape Makers reserves the right to release the fabric from hold, or have it released by the fabric house/distributor.
If Ideal Drape Makers is advised that a third party wishes to place an order for the same fabric, Ideal Drape Makers, upon advise of our supplier, will contact the customer who has 24 hours to confirm that they will purchase the reserve fabric, otherwise Ideal Drape Makers will not be able to provide supply assurance for the held fabric after that time.
Variations in dyes, dye lots, yarns and spinning lots may cause variations between samples and shipped fabric. A free cutting service is offered as a means of providing assurance of product colour fidelity and agreement with any product photography displayed on the store
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Fabric is not guaranteed against fading, wearing, dimensional change or any other physical changes of appearance.
Please examine all goods before cutting them. We will accept returns if they are not in accordance with what you ordered, but we are unable to accept claims of any nature, including colour variation, if the fabric has been cut. This includes orders delivered to a third party on your behalf when we agree to a return for a reason other than it not being what you ordered,
SMALL ORDER SURCHARGES
For small orders under a specified value a small order surcharge or handling fee may be incurred and added to the order value. Small order charges are applied on the aggregate value of goods from a single supplier. If orders comprise of products from multiple suppliers, more than one small order surcharge may be levied and added to the total value of the order. Please refer to our Small Order Surcharges page for further details.
We are an Australian owned and operated company and while we can ship to virtually any address in the world, in many cases, products cannot be shipped to international destinations as the shipping charges make their purchase cost prohibitive.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page, however these weights are approximate only and a formal shipping quote should be requested. To reflect the policies of the shipping companies we use, all weights will be rounded up to the nearest unit of measure.
More information, including explanations behind many of the topics in this document, may be found on our Shop FAQ
This document should be read in conjunction with our Shop Terms and Conditions